Terms & Conditions

PAYMENT

UK Sales
PayPal is our preferred payment method. However, if you wish to make a direct payment to our bank, please request our account details. UK customers may also pay by cheque; please appreciate that the item will be sent after funds have cleared.

International Sales
For customers outside the UK please make your payment by PayPal only.

CREDIT CARD SECURITY

All credit and debit card payments are processed via PayPal and are conducted off this website on their secure servers. We don't have the facility to take credit card payments directly over the telephone.

 

WEEE REGULATIONS - The Waste Electrical and Electronic Equipment (WEEE) Directive became a UK Law in 2006. The legislation aims to make producers pay for the collection, treatment and recovery of waste electrical equipment.

   

The amount of WEEE we throw away is increasing each year, making it the fastest growing waste stream in the UK. 

• Much of the UK’s WEEE ends up in landfill, where the lead and other toxins it contains can cause soil and water contamination. This can have a harmful effect on natural habitat, wildlife and also human health. 
• Many electrical items that we throw away can be repaired or recycled.

Recycling items helps to save our natural finite resources and also reduces the environmental and health risks associated with sending electrical goods to landfill.

Distributors of new Electric and Electronic Equipment (EEE) have a part to play in reducing the amount of WEEE going into landfill sites.

RCS will accept your used electrical items when you buy a like-for-like WEEE product and recycle them in the correct and responsible manner.

Customers must return their WEEE item to us within 28 days of purchasing their new item. However, please note that filament light bulbs are exempt and are thus not regarded as WEEE. (This exemption applies to all light bulbs that emit light through the use of a filament.)

You may return your unwanted items (at your own postage cost) for recycling to us at:
WEEE Returns
Rose Computer Solutions
204 Kenton Lane
Harrow
Middlesex
HA3 8SX

Recycle-More Bank Locator

Our sole liability for items purchased is limited to the purchase price only. We accept no responsibility for any damages or costs arising from the item or its use, consequential or otherwise. This does not affect your statutory rights as a consumer.

REFUNDS & RETURNS

We want you to be happy with your purchases and to be assured that we comply with the requirements of the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. If you decide that any product is unsuitable for whatever reason, you can return it for a full refund.

If you wish to return your purchase(s), just let us know by email or post, within 14 days of receiving the goods.

There is an optional website cancellation form if you wish to use it and there is also a returns (RMA) option by clicking here:  Returns

The goods must be returned at your expense, within 14 days of that, in their original packaging, unused, in undamaged condition suitable for resale. In most cases you will be able to return the goods by standard Royal Mail services. If your order was particularly large, weighing over 2KG, you may need to use a courier such as MyHermes to return it, which could cost over £10.

If the error is ours (for example in the case of faulty goods or goods not as described), we will refund the cost of return shipping.

We will process your refund promptly, once the item has been received back by us. The refund will be made by the same method as your original payment. If you are returning your whole order, we will also refund any standard rate p&p that you paid on that order.

You are responsible for safekeeping of the item until it arrives back with us. When returning items we recommend that you obtain proof of postage from the Post Office.

If you wish to return an item, please print the returns form, fill in the requested details and post it to the address below. Alternatively, you can email it to sales@rcssales.co.uk

Please note: When purchasing computer software that is to be downloaded, the order cannot be cancelled after the download has commenced.

Rose Computer Solutions
204 Kenton Lane
Harrow
Middlesex
HA3 8SX

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